Return Policy

Our goal is to ensure you're completely satisfied with your purchase. If for any reason you're not happy with your item, we offer a return policy that allows you to return your product for a refund or exchange under the following conditions:

Eligibility for Returns

Our return policy lasts 60 days. If 60 days have passed since your purchase arrived at your address, we cannot offer you a return, refund, or exchange.
To be eligible for a return, the item must be unused, undamaged, and in the same condition you received it. It must also be in its original packaging.

Proof of Purchase

We require an email receipt or other proof of purchase to process your return.

Return Process

To begin your return, please email us at contact@emberbarn.com or call us at +15172801762 to obtain the return address.

You will be responsible for the shipping costs associated with returning the item.

Shipping costs are non-refundable.

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Exchanges

We offer exchanges within 60 days if your item is defective or damaged during shipping. If you need to exchange your item for the same product, please contact us at contact@emberbarn.com or call us at +15172801762.

Refund Policy

If your return is approved, we will process your refund to the original payment method. The money will be credited back to your credit card or other payment method. Please note that for credit card payments, it may take 5 to 10 business days for the refund to appear on your statement.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please contact us at contact@emberbarn.com or call us at +15172801762 for assistance.